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In accordance with federal, state and local law, Pangea will make reasonable efforts to provide language assistance to ensure meaningful access to Pangea's programs and activities, for Limited English Proficiency (LEP) persons.
Per HUD, a LEP individual is someone who does not speak English as their primary language, by virtue of their national origin, and who has limited ability to speak, read, write or understand English.
- Provide LEP services based on a four-factor analysis
- Provide appropriate language assistance (translations and/or interpretations), based on the size of the language group.
- Develop, implement and enforce Pangea’s Language Access Policy (see policy).
If you believe Pangea is not taking reasonable steps to ensure meaningful service and/or program access to LEP persons, you may file a complaint with:
Pangea’s Language Assistance inbox: [email protected]
HUD's local Office of Fair Housing and Equal Opportunity (FHEO) - For contact information of your local HUD office, go to the HUD website or call the toll free Housing Discrimination Hotline at 800-669-9777 (voice) or 800 927-9275 (TTY).
Persons who do not speak English as their primary language and who have limited ability to speak, read, write, or understand. For purposes of Title VI and the LEP guidance, persons may be entitled to language assistance with respect to a particular Pangea service or encounter.
Language assistance that Pangea may provide to LEP persons includes, but is not limited to: - Oral interpretation services - Bilingual staff - Telephonic interpretation line - Written translation services
A plan that identifies the needs of the LEP population that Pangea serves. Some elements of Pangea’s plan include but are not limited to: - Identifying LEP persons who need language assistance - Identifying the points of contact Pangea and staff may have with LEP persons - Training staff - Determining which documents and informational materials are vital to having meaningful access to apply for, rent, and reside in the properties Pangea manages.
Pangea staff designated to oversee the creation and implementation of department-specific internal language procedures. When applicable, the Language Access Liaisons are also responsible for collecting language data for their department and monitoring compliance. For general inquiries e-mail Pangea’s Language Assistance inbox at [email protected]m