To setup your utility service upon move-in, contact:

Learn about Budget Billing

  • Allows customers to even out monthly utility bills over the course of service. Budget Billing plans do not reduce the cost of heating or cooling a home, but rather spread payments out across a period of time, usually one year. This allows you to better plan for your gas and electric expenditures. Click here to learn about the different plan options. 
 

Cost Saving Options

  • LIHEAP
    • LIHEAP stands for Low Income Home Energy Assistance Program
    • Helps eligible low income households pay for winter energy services. Download the brochure for more info here.
    • Receive a one-time benefit toward energy costs, and the amount is based on: income, household size, fuel type, and geographic location
    • To determine if you are eligible, visit www.LIHEAPillinois.com for current income guidelines.
    • How does it work?
      • Application
        • Contact your local agency and contact them to apply.
        • Bring the following with you to apply for assistance:
          • Proof of gross income from all household members for past 30 days
          • A copy of current heat and electric bills from the last 30 days
          • A copy of your rental agreement
          • Proof of Social Security numbers for household members
        • Notification
          • The agency will determine if you are eligible for the program and notify you within 30 days of completing the application.
        • Payment
          • If you are eligible, the agency will make the appropriate payment to your energy provider(s) on your behalf, or in some cases, directly to you
  • Other types of Assistance
    • PIPP – Percentage of Income Payment Plan (more info HERE)
 

Making Sense of your Utility Bills

Your electric bill is generally divided into three categories: delivery charges, supply charges, and taxes. Review this fact sheet from Citizens Utility Board to learn more!