To setup your utility service upon move-in, contact:
Learn about Budget Billing
- Allows customers to even out monthly utility bills over the course of service. Budget Billing plans do not reduce the cost of heating or cooling a home, but rather spread payments out across a period of time, usually one year. This allows you to better plan for your gas and electric expenditures. Click here to learn about the different plan options.
Cost Saving Options
- LIHEAP stands for Low Income Home Energy Assistance Program
- Helps eligible low income households pay for winter energy services. Download the brochure for more info here.
- Receive a one-time benefit toward energy costs, and the amount is based on: income, household size, fuel type, and geographic location
- To determine if you are eligible, visit www.LIHEAPillinois.com for current income guidelines.
- How does it work?
- Contact your local agency and contact them to apply.
- Bring the following with you to apply for assistance:
- Proof of gross income from all household members for past 30 days
- A copy of current heat and electric bills from the last 30 days
- A copy of your rental agreement
- Proof of Social Security numbers for household members
- The agency will determine if you are eligible for the program and notify you within 30 days of completing the application.
- If you are eligible, the agency will make the appropriate payment to your energy provider(s) on your behalf, or in some cases, directly to you
- Other types of Assistance
- PIPP – Percentage of Income Payment Plan (more info HERE)
Making Sense of your Utility Bills
Your electric bill is generally divided into three categories: delivery charges, supply charges, and taxes. Review this fact sheet
from Citizens Utility Board to learn more!